Returns & Exchanges

GatherCove Customer Care

Returns & Exchanges

We want you to feel confident shopping with GatherCove. Eligible purchases may be returned or exchanged free within 30 days of delivery, and our customer support team is available 24/7 to help when something with your order needs attention.

30

Calendar days to request an eligible free return or exchange after delivery.

Beautifully wrapped packages representing GatherCove returns and exchanges Returns & Exchanges
01

30-Day Window

Eligible return and exchange requests may be made within 30 calendar days of delivery.

02

Free Returns

Eligible GatherCove returns are free within the applicable 30-day return window.

03

Free Exchanges

Eligible products may also be exchanged free, subject to replacement availability.

04

24/7 Support

Customer support is available around the clock for return, exchange, and refund questions.

Carefully prepared shopping package representing return eligibility Return Eligibility

01 — Eligibility

Return Eligible Purchases Within 30 Days

GatherCove accepts eligible return and exchange requests within 30 calendar days of delivery. Keeping the item, packaging, and included components in good condition can help the return process go more smoothly.

01 Submit the return or exchange request within 30 calendar days of delivery.
02 Keep the product in substantially the same condition in which it was received whenever reasonably possible.
03 Include original packaging, accessories, or included components when they are still available.
04 Keep your order number available so the relevant purchase can be identified.

02 — Return Process

How to Start a Return

Request return instructions before sending merchandise back. This allows GatherCove to identify the order and provide the appropriate return information.

Step 01

Find Your Order

Have your GatherCove order number and the details of the product you want to return or exchange ready.

Step 02

Request Support

Tell our support team whether you are requesting a return, exchange, refund review, or help with an order problem.

Step 03

Follow Instructions

Use the return instructions provided by GatherCove. Do not send merchandise to the business address unless specifically instructed.

Step 04

Return Review

Once the return is received and reviewed, the applicable refund or exchange can be processed.

Customer shopping experience representing product exchanges Free Exchanges

03 — Exchanges

Need a Different Item?

Eligible products may be exchanged free within 30 days of delivery. Exchange availability depends on whether the requested replacement is available when the exchange is processed.

01 Request the exchange within the 30-day return and exchange window.
02 Tell us which product you received and which replacement you are requesting.
03 Replacement products are subject to current inventory and availability.
04 If the requested replacement is unavailable, our support team can help review the available options.
Parcel being checked carefully after delivery Order Problems

04 — Damaged or Incorrect Items

Tell Us When Something Is Wrong

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact GatherCove as soon as reasonably possible so the issue can be reviewed.

01 Provide the order number and identify the affected product.
02 Explain whether the item is damaged, defective, incorrect, or incomplete.
03 Clear photographs of the product and packaging may help us understand the issue.
04 Depending on the situation and availability, the resolution may involve a replacement, exchange, or refund.
Payment and transaction information representing refund processing Refunds

05 — Refunds

Refunds Return to the Original Payment Method

After an applicable return is received and reviewed, an approved refund is issued to the original payment method used for the purchase.

01 Approved refunds are sent back to the original payment method.
02 Your bank, card issuer, or payment provider may require additional time to post the refund after it has been processed.
03 If an automatic discount applied to the order, the applicable refund is based on the amount actually paid.
04 If a processed refund appears delayed, your financial institution may be able to provide additional posting information.

06 — Before Returning an Item

A Few Things to Keep in Mind

Preparing the item and request clearly can help make the return or exchange process easier to review.

Order Details

Keep Your Order Number

Your order number helps identify the correct transaction, products, shipping information, and purchase details.

Packaging

Keep Included Components

When reasonably possible, keep the original packaging, included accessories, and other components until you are satisfied with your purchase.

Instructions

Contact Us Before Shipping

Request return instructions before mailing merchandise. Do not automatically send products to the GatherCove business address.

Organized package preparation representing a smooth return process Prepared for Return

07 — Return Preparation

Help Protect the Item in Transit

When you receive return instructions, package the item securely and follow the directions provided. Proper packaging helps reduce the risk of additional damage while the return is in transit.

01 Follow the return instructions provided for your specific request.
02 Package the product securely before handing it over for return shipment.
03 Include any requested components or information associated with the return.
04 Keep any available return documentation until the return has been completed.

GatherCove Returns Support

Need Help with a Return or Exchange?

Send us your order number and a short description of what you need help with. GatherCove customer support is available 24 hours a day, 7 days a week.

Contact GatherCove